Where's my wireless doorbell? Common problems explained
Would you like to know why your wireless doorbell is not working? Then you have come to the right place to fix that as we have compiled a guide to help you troubleshoot some of the most common issues so you can get your doorbell up and running again with minimal effort. You may feel a bit let down if you have just purchased the best wireless doorbell and it does not work as expected.
It is hoped that this situation will not last for very long, as quite often, a few well-placed changes can have your video doorbell functioning again very quickly. An overview of the most common issues is presented in this guide. If you're still having trouble after reading this guide, please visit the manufacturer's website for model-specific guidance before contacting them directly.
There are two most common problems with a wireless doorbell not working: the internet connection and the power supply. This is where you should start. A doorbell can be wired or battery-powered, and the internet connection might be affected by your WiFi or the doorbell itself.
Both cases can be resolved by taking a few steps. There may be no problem with the rest of your automated home, but your video doorbell may not be working. The issue could be with the power supply to the doorbell - as long as the rest of your home is still connected to WiFi - in that case.
When you press the doorbell, it lights up or makes a sound, so you have power. The battery may need to be charged, checked for proper installation, and then you can try again. You can also remove the mains-powered doorbell from its mount and check its connection, as well as the wiring to ensure power is reaching it. The manual shows how to hard reset the doorbell if you still cannot get it to power on.
This will let any software glitches be fixed so the doorbell can, potentially, power on again. If your video doorbell has power but won't work, you're likely having WiFi connectivity issues. The first thing you should do is check that your WiFi is up and running, perhaps by using your phone or another gadget. The doorbell is the problem if this is running.
A classic first step is to remove the doorbell's power supply and then turn it back on again. By doing this, you will be able to clear any cache issues and re-establish your WiFi connection. If that doesn't work, check the app and see if you can make any changes to reconnect as if you were setting up the doorbell completely from scratch.
The problem may be that your WiFi range is poor and your doorbell isn't receiving a strong enough signal. If that is the case, it may be worthwhile to move your router and see if that solves the problem. If you can't move it, or can't permanently move it, then a WiFi extender plug can help boost that signal. These are some of the best WiFi extenders you can buy right now.
A single tip could solve all your doorbell freezing issues, two-way audio issues, and video issues. Yeah, it's the classic turn it off and on again thing. If the app isn't working, power down and restart the computer, then try uninstalling and reinstalling it. If the problems persist, refer to the WiFi fixes above to ensure you have a stable internet connection.
To lessen the pressure, some WiFi devices could be taken offline or moved away from the doorbell. Any large objects, especially metal ones, should also be moved away from the router and doorbell since they can interfere with signal transmission.