The lack of quality chargers and sky-high prices have made EV adoption difficult

As a rule, owners who own electric vehicles in the U.S. say that public chargers are easy to use and convenient. Whenever they can work, that is.

The research conducted by J.D. Power found that, even though public charging stations have become a bit more popular in recent years, there is still a problem with faulty chargers that makes the experience less enjoyable and hampers the adoption of EVs. 

As a result, the world is only going to get hotter and EVs are expected to play a crucial role in reducing greenhouse gas emissions in the transportation sector because the planet will only become hotter.

The report found that out of 11,554 vehicle owners of battery electric vehicles and plug-in hybrids, one in five said they had not charged their vehicle during their visit as a result of their overbookings.

A UC Berkeley study that made headlines earlier this year found that 72% of drivers did not charge because the station was out of service or malfunctioning.

The survey also examined factors such as price and 'ease of payment.' Overall, J.D. Overall, EV owners in the U.S. are less satisfied with public level 2 chargers in 2022 than they were in 2021.

The average score for level 2 stations among EV drivers fell from 643 in 2021 to 633 in 2212. Batteries can be charged in as little as four hours with Level 2 chargers, which are far faster than residential outlets.

The J.D. Power survey found that satisfaction with Level 3 chargers remained flat year over year, with an average score of 674. An EV's battery can be charged to 80% in as little as 20 minutes with a Level 3 charger.

Across the board, driver satisfaction scores were impacted by charging costs. In contrast, a separate survey of 2,040 U.S. adults found that 81% believe electric vehicles are too expensive.

As for EV charging companies, Tesla topped the list according to J.D. Power’s survey as the most liked station operator, while EVgo and Blink were ranked second and third, respectively.